Like with anybody moving to a new city, there were some aspects of my 'old' life that I had to localize and update. One aspect was my old bank account, I needed to open a new account specific to the Philadelphia area. I did some online research as to which bank had the best features and was the most convenient for me. I decided to open an account with TD Bank. With this newly acquired information I thought I was all set to go and setup my new account. Easy right, but that was only part of it.
I walked into the bank ready to open an account, but I quickly learned I had no idea what to do. At my old bank, if you wanted to speak with a representative, there was a log book patrons signed stating reason for visitation, name, and time. This did not exist here. I didn’t know what to do. I was like a lost puppy. Did I approach an employee at a desk, the counter, or just wait in the lobby until somebody approached me? I decided with the later, which I think is only semi right.
At a later time I visited the bank with a fellow friend while she deposited money. Seated on a bench, I was approached by two different employees at two different times asking if I needed assistance. Was I waiting in the wrong area, was this the right way to wait for assistance? I don’t know. There is no clear indication or system of what to do. It is also clear that they don’t have a system either. I wonder how many more times I would have been asked if I needed assistance if I was there longer.
So with the help of Donna, the extremely polite and patient TD Bank employee, I opened my new saving and checking account. Two separate account numbers, also new for me. With my old bank it was just one account number with different extensions indicating the difference in accounts. Also, the transfer, withdrawal, and deposit forms are completely different from what I am used to. I still don’t know how to use them at all. I just guess. I always dread going to the bank, completing as many tasks online as possible. I still have no idea what to do at the actual bank, finding it much easier to navigate and manage online.